How to Transition from One-Off Client Projects to Long-Term Engagements

Dec 19, 2024

One of the biggest mistakes operational leaders, consultants, and advisors make is relying on short-term, project-based work.

Aside from frequently taking more time than expected, leaving you feeling overworked and underpaid, the reality is that if you’re always looking for your next client, you never have the time or space to scale your services.

The path for more consistent and higher revenue is to focus on building long-term strategic partnerships.

Here’s how:

 

Shift from Short-Term Projects to Ongoing Engagements

Instead of only offering one-off projects, create offers that give ongoing value to your clients.

Here are a few examples:

  • Instead of: Setting up a project management tool → Offer: ongoing tool development to manage and optimize project and team workflows
  • Instead of: Building SOPs for a launch → Offer: a full launch operations package, including strategy, execution, and debriefing
  • Instead of: Optimizing backend systems → Offer: continuous improvement & scaling strategy as a fractional leader

To implement it, when talking to a client, ask:

  • “What happens after this project is done? How will you maintain and optimize these systems?”
  • “Would it be helpful to have ongoing support to ensure this scales sustainably?”

By offering continuity, you become essential, not just a one-time problem solver.

 

Position Yourself as a Fractional Leader, Not Just a Contractor

Instead of being seen as someone who “gets things done,” position yourself as an embedded part of the leadership team.

  • Offer Fractional CSOO packages where you take on the role of an executive-level partner for a set scope each month
  • Set up ongoing strategy and advisory retainers, where you guide the business’s growth and operations without full-time employment
  • Create structured offers that focus on growth outcomes rather than just operational tasks

For example:

Instead of: “I help document SOPs and optimize systems”...

Position Your Services As: “I help businesses scale by streamlining their operations, increasing efficiency, and reducing founder involvement by 50%.”

Clients will invest more when they see your work as essential to their long-term success.

 

Build Recurring Revenue with Retainers or Monthly Engagements

A well-structured retainer gives you predictable income while giving clients ongoing access to your expertise.

How to set it up:

  • Offer different tiers (i.e., Basic Advisory, Fractional Leadership, Full Operations Support)
  • Define the scope clearly (i.e., strategy calls, team management, ongoing optimizations)
  • Set expectations upfront (i.e., a minimum 3-6 month engagement to see real results)

Example Retainer Package:
$x/month includes:

  • Bi-weekly 1:1 strategy sessions with the founder to scale the business
  • Monthly systems optimization to cut costs and improve operational efficiency
  • Team leadership support to grow a high-performing team

Clients love knowing they have ongoing support and you stop the cycle of chasing new work.

 

Package Your Work for Scalability & Simplicity

If every client engagement is fully custom, you’ll always be in the weeds.

Instead, create repeatable offers that systematize your expertise.

This could look like a:

  • VIP Day or Sprint for setting up an optimized client onboarding system
  • 6-month growth operations package for scaling service-based businesses
  • Fractional CSOO retainer that provides ongoing executive-level support

By productizing your expertise, you increase perceived value while reducing your time spent on custom proposals and reinvention.

 

Your Next Step

If you’re feeling maxed out but still need more revenue, the solution isn’t more clients, it’s structuring your offers differently.

If you’re ready to transition from short-term projects to high-value, long-term partnerships, our Chief Strategy and Operating Officer (CSOO) Certification shows you exactly how to structure and sell your services.

👉 Learn more about becoming certified as a CSOO and licensing our Lean Scaling System here.

 

 

Crista


by Crista Grasso


Crista Grasso is the Founder of the Strategic Ops Institute and the Lean Out Method, and host of the Lean Out Your Business Podcast. She specializes in training and certifying exceptional Operational Leaders to become Strategy + Operations Leaders (SOLs) and become experts at simplifying, streamlining, and sustainably scaling businesses.

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