Are you an experienced Online Business Manager (OBM), Executive Assistant (EA), or Digital Operations Specialist with a strong background in supporting small online service-based businesses?

Do you have expertise in managing systems, operations, and digital marketing processes (even though this isn’t a marketing role)?

Who You Are

• You have at least 5 years of experience working with small, service-based businesses in a strategic operations, OBM, or virtual support role
• You have worked in coaching, consulting, or online education businesses and understand their unique challenges
• You’re a systems thinker who can create, manage, and optimize workflows, automations, and digital platforms to improve efficiency
• You are resourceful and thrive in a fast-paced, dynamic environment - problem-solving is second nature to you
• You are proactive and can anticipate needs, manage projects independently, and take ownership of results
• You have digital marketing knowledge as someone who understands email automation, CRM management, funnel setup, and campaign execution
• You can quickly learn and master tools like ActiveCampaign, Kajabi, Monday.com, and automation tools like Zapier
• You take personal accountability and are all about delivering measurable results
• You are detail-oriented and execute with precision while balancing speed and efficiency
• You are a trusted partner to a business owner, helping to execute strategic initiatives

Your Responsibilities

1. Executive & Business Operations Management

• Manage the founder’s email, calendar, travel, and high-priority tasks
• Streamline operations, SOPs, and internal processes to enhance efficiency
• Oversee client onboarding and ensure a seamless customer experience
• Coordinate with contractors and team members, ensuring alignment and accountability
• Track key business metrics and provide insights for improvement
• Organize digital assets, files, and documentation

2. Digital Marketing & Systems Management (This is not a marketing role, but digital marketing experience is required)

• Manage email marketing systems (ActiveCampaign) including automations, segmentations, and tracking performance
• Assist with landing pages, program setup, and digital course management (Kajabi)
• Oversee CRM and lead management to ensure timely follow-ups and engagement
• Set up and troubleshoot marketing tech, including integrations and automation tools
• Repurpose newsletters and podcasts into blogs, LinkedIn content, and marketing materials

3. Project & Launch Management

• Oversee and quality check all components of launches and events
• Manage and review podcast production and promotional content
• Work closely with the social media team and marketing partners to align on strategy and execution
• Ensure client success processes (gift sending, testimonials, community engagement) run efficiently and effectively

4. Systems & Quality Control

• Develop and maintain SOPs to ensure seamless execution of recurring tasks
• Oversee the implementation and adoption of new tech tools and workflows
• Troubleshoot and resolve technical or operational issues quickly
• Ensure all systems and automations are running smoothly with data-driven optimizations

Required Experience & Skills

• 5+ years working in operations, OBM, virtual support, or a similar role in a small, online service-based business
• Strong tech skills and experience managing digital platforms (ActiveCampaign, Kajabi, Monday.com, Zapier, Circle, SmarterQueue, Canva, etc.)
• Ability to troubleshoot technical issues and manage integrations between different tools
• Experience with email automation, CRM management, and operational support for marketing funnels
• Strong project management skills, able to manage multiple moving pieces
• Highly detail-oriented and analytical, able to track performance and recommend improvements
• Experience creating SOPs and process documentation
• Self-starter with excellent time management skills

Nice to Have

• Experience with Notion, Miro, and Go High Level
• Video editing skills
• Previous experience supporting a CEO / small business founder directly

This Position is Not for You If

• You’re looking for a short-term gig rather than a long-term role
• You need a rigid 9-5 schedule
• You want to be explicitly told what to do and prefer routine and task-based work rather than taking ownership of outcomes
• You only want to lead and strategize and don't want to execute
• You struggle with tech platforms, automations, and optimizing workflows
• You have no interest in learning or leveraging AI

Why You’ll Love This Role

• Strategic execution role where you are treated as a trusted partner in the business
• Fully remote - work from anywhere (but must be available during U.S. East Coast morning hours)
• Opportunities for growth and working closely with a seasoned entrepreneur
• Variety in your work - no two days look the same
• Work with a passionate, engaged team that values efficiency, innovation, and collaboration
• Receive high value training as a Scalable Ops Manager (normally $5k but included with role)

Sound like exactly what you are looking for next in your career? Apply to join the Strategic Ops Institute Team!